Cancellation and Refund Policy

Cancellation Policy:

Cancellations will only be accepted in writing via email, our website, fax, text message or correspondence letter.

Cancellation charges (calculated on total package amount) will be applicable as follows:

5% if Cancellation request is received more than 60 days prior to tour start date.
10% if Cancellation request is received between 59 to 45 days prior to tour start date.
15% if Cancellation request is received between 44 to 30 days prior to tour start date.
50% if Cancellation request is received between 29 to 11 days prior to tour start date.
100% if Cancellation request is not received before 10 days prior to tour start date.

Cancellation charges will be calculated on the basis of date we receive your written cancellation request.

Postpone / Prepone of your tour program will be treated as cancellation of previous package and booking of new package subject to availability. 50% discount will be provided in Cancellation charges for postpone / prepone of a tour program. Postpone / Prepone of your tour program can only be done if we receive request in written via email, website, fax, text message or correspondence letter at least 10 days prior of your tour start date.

Note: if we don't receive 100% payment before 10 days of your start date, your packages will be cancelled automatically and above mentioned cancellation charges will be applicable.

Refund Policy:

We will refund your amount after deducting cancellation charges upon cancellation of your package, either in your TouroPacks Wallet or to you directly via same payment method which you initially used to send us the payment.

Your payment will be refunded between 7-10 days after cancellation of your tour package.